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FAQ
What is Supporter booking?
Student / Staff needs to get another peer to support your booking on some facilities or equipment.
What is Credit system?
Every user will now be allocated ‘Credits/Quota’ to book some of the school facilities , this will help to prevent hogging and ensure everyone gets a turn.
What is Equipment booking?
Beside booking of facilities, users can book lab equipment via RBS now and it is subjected to lab’s safety certificate checking.
What is the campus operating hour?
Normal campus operating hour is 7AM to 10PM.
During the Covid period ,the operating hour is 7AM to 6PM till 31
st
Dec 2020 tentatively.
Can I book the facility if I have more attendees then the capacity of the facility?
No, you are not allowed to book the facility if you have more attendees than the intended capacity.
Can I still book when other users had submitted their booking?
If the booking requires supporter, you are still allowed to book.
If the booking is auto-approved, or routed to an approver, you would not be able to book that resource.
What does reserved period mean?
Teaching facilities like Lecture Theatre and Seminar room are reserved by Registrar’s Office for timetabling purpose. General users will not be able to book it until the timetable had been confirmed.
Can I check who had booked a timeslot?
You can check by selecting all availability and click on the slot that was taken, the requestor’s name will be displayed.
Why can’t I book Sports Hall and Badminton Court at the same time?
Some of the facilities reside in another facility and they are sharing the same physical spaces. Sports Hall and Badminton Court as one of the example, you can only book one of the facility at the time but not both at the same time. These information will be shown when you try to do any such booking.
Will supporter’s credit be deducted when I support another booking?
Yes.
Will I be notified via email when my booking had been approved, confirmed or rejected?
Yes, you will also be notified if the supporter had supported or declined your booking.
Why can’t I book from 9AM to 9.30AM, and 10AM to 12AM?
RBS have a built in design to ensure that users do not leave a 30minutes gap between their bookings, this is to prevent hogging of facilities with the limited credits available.
Why can’t I book 2 facilities at the same time?
Students are not allowed to book more than 1 facility at the same time, as you can only be at one place at any given time.
What is Cancelled with Penalty?
To prevent last minute cancellation, if you cancel within a given period set by the administrator, your credits will not be refunded.